How Spartanburg Regional Healthcare Fosters a Culture of Workforce Safety
Years ago, the doors of places of worship were left open, not just for regular attendees, but welcoming anyone in the community who wanted to come in to pray, reflect, or learn more about the faith. Open doors were a gesture of openness. In the present day, much like places of worship, hospital doors are open twenty-four hours a day, seven days a week to diagnose, treat and care for their community.
Hospital security team members are tasked with maintaining a safe environment while not compromising patient experience. Badge access, K-9s and metal detectors have become the norm in hospitals nationwide. Hospital security is a difficult job.
At Spartanburg Regional Healthcare System, security had long been a vital component of hospital operations. And a recent update at the hospital’s Leadership Development Institute changed that perception entirely.
Todd Bridges, a 37-year employee of Spartanburg Regional Healthcare System and Director of Strategic & Operational Readiness, was invited to provide an update on recent safety initiatives and their impact on hospital operations. As he stepped up to present, he expected a routine briefing, but what followed was an overwhelming show of appreciation from staff across all departments.
Todd began his presentation with statistics and recent security improvements, including increased security personnel presence in high-risk areas, enhanced visitor management systems, advanced emergency response protocols, and tactical equipment. But when Brandon Howard, manager of security, used a taser on a dummy, it got everyone’s attention.
As Bridges concluded his presentation, the room erupted in applause. Many staff members stood to express their gratitude, recounting personal experiences where security had stepped in to protect them or prevent potentially dangerous situations. Another staff member highlighted the added peace of mind provided by the improved surveillance system, which made late-night shifts feel safer.
A roundtable discussion followed, where employees praised the security team’s responsiveness and dedication. Phil Feisal, President of Spartanburg Medical Center, took the opportunity to recognize security personnel for their hard work and commitment to creating a safe environment. The event ended with a renewed sense of unity, as hospital staff and security teams reinforced their shared goal of maintaining a secure and supportive workplace.
Thanks to security’s efforts and the hospital’s commitment to safety, Spartanburg Regional Healthcare System has fostered a culture where staff feel protected and valued. The appreciation shown that day underscored the essential role security plays in healthcare and strengthened the bond between all departments in their shared mission to protect patients and employees.